POLICIES

Shipping Policy

All pieces are made to order. Please allow for 1-3 days production time. 

We are proud to now offer free shipping on orders over $100! 

A tracking number will be provided with every order shipped. Once your order is shipped you will receive a shipping confirmation email with your tracking number. 
Orders will be shipped within 1 business day after production.

International shipments may be subject to import taxes, duties and custom fees that are levied once the package reaches the country of destination, and are the responsibility of the recipient. *Please note we are now located in Hawaii, USA. Your order will ship from the USA.*

Please note, Pachulah is not responsible for any delays caused due to shipping service, especially during high volume seasons. 

Pachulah is not liable for any loss or damage to parcels that have been granted authority to be left unattended by the recipient. Please ensure there is a safe location for the parcel to be left if a signature release is authorised.

If the package is Returned To Sender, please note that you will be issued a refund however this refund will not include the initial shipping cost. You will be refunded the order subtotal, before shipping. 

Return Policy

We are proud to now offer a 30 day return policy for our valued clientelle, a.k.a. YOU! Items must be returned in new, unworn condition. 

PACHULAH reserves the right to refuse any returned products that have been used, worn or altered in any way. All packaging must be included in your return and must be in new, unused condition as well. If packaging is damaged, it will come out of your return refund.

All sale, promotion, custom and/or discounted items are final sale.

All earrings are final sale, because that's ew! 

Repairs

Hey, accidents happen, and we totally get that. We are so happy to get your piece looking at good as new. Please email love@pachulah.com with your order number and a photo of the piece so we can provide you with an estimate. Please visit our Care Guide here to learn ways to better care for your jewelry for next time!

Pricing

We are now located in beautiful Waikiki. All pieces are quoted in US dollars (USD).

Checkout

Pachulah offers an SSL checkout, which stands for Secure Sockets Layer. This is an internet protocol that uses advance technology to encrypt data. All personal & credit information supplied is transmitted through SSL, and then becomes encrypted and securely stored in our payment providers database. SSL also doubles as a verification that the e-commerce site you're shopping with is genuine.