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WE'RE ON HOLIDAYS! ORDERS WILL SHIP AUGUST 21!

POLICIES


Shipping Policy

All pieces are made to order. Please allow for 3 days production time. Due to the high volume of orders, pieces will be shipped on the Monday every week. 

Shipping Rates:

Canada:
Canada Post Tracked Packet || 3-7 business days - $15
Canada Post Expresspost || 1-3 business days - $25

United States:
Canada Post Tracked Packet || 4-7 business days - $20
Canada Post Expresspost || 2-4 business days - $35

International:
Canada Post International Air (not tracked) || 7-21 business days - $15
Canada Post Tracked Packet || 14 business days - $50
Canada Post Express Post || 8 business days - $65

International orders may take anywhere from 7 to 21 business days, however times will vary depending on the time of year and cannot be predicted. 

A tracking number will be provided with every order shipped. Once your order is shipped you will receive a shipping confirmation email with your tracking number. Pachulah is not responsible for lost or defected packages during transit. Pachulah is not responsible for any additional taxes & duty fees.

Return Policy

All pieces are final sale.

Repairs & Alterations

Hey, accidents happen, and we totally get that. We are so happy to get your piece looking at good as new. Please email love@pachulah.com with your order number and a photo of the piece so we can gauge a repair cost for you. If you are not 100% satisfied with your piece and would like it altered, we can take care of that for you too! If a piece is returned for alteration or repair, the customer will be responsible for all shipping costs, along with a possible charge for labor and/or  costs of goods used for the alteration/repair.

Pricing

All prices are in quoted in Canadian Dollars. 

Checkout

Pachulah offers an SSL checkout, which stands for Secure Sockets Layer. This is an internet protocol that uses advance technology to encrypt data. All personal & credit information supplied is transmitted through SSL, and then becomes encrypted and securely stored in our payment providers database. SSL also doubles as a verification that the e-commerce site you're shopping with is genuine.