POLICIES

Shipping Policy

Free Shipping!

We are proud to offer free shipping on orders over $100! 

Logistics

All pieces are made to order. Please allow up to 1-3 days production time however  the majority of orders are fulfilled by our team in Waikiki HI within the same day the order being placed. Orders will be shipped within 1 business day after production. 

Transit Times

Please allow 3-5 business days for your order to arrive from the time your order has been shipped. 

Tracking Number

A tracking number will be provided with every order shipped. Once your order is shipped you will receive a shipping confirmation email with your tracking number. 

International Orders

International shipments may be subject to import taxes, duties and custom fees that are levied once the package reaches the country of destination, and are the responsibility of the recipient. *Please note we are now located in Hawaii, USA. Your order will ship from our Studio in Waikiki HI, USA.*

Additional Notes 

Please note, Pachulah is not responsible for any delays caused due to shipping service, especially during high volume seasons. 

Pachulah is not liable for any loss or damage to parcels that have been granted authority to be left unattended by the recipient. Please ensure there is a safe location for the parcel to be left if a signature release is authorised.

If the package is Returned To Sender, please note that you will be issued a refund however this refund will not include the initial shipping cost. You will be refunded the order subtotal, before shipping. 

 

30 day Money Back Guarantee

We value all our customers and want you to love your jewelry!  We want you to know that if you aren't 100% satisfied with your purchase, we offer free, online returns within 30 days of receiving the item!  Items must be returned in new, unworn conditions with their price tags attached. Please send an email to love@pachulah to receive an e-copy of the return shipping label to be printed.

PACHULAH LLC reserves the right to refuse any returned products that have been used, worn or altered in any way. All packaging must be included in your return and must be in new, unused condition as well. If packaging is damaged, it will come out of your return refund.

All sale, promotion, custom and/or discounted items are final sale.

All earrings are final sale.

 

Repairs

Hey, accidents happen, and we totally get that. We are so happy to get your piece looking as good as new. Please email love@pachulah.com with your order number and a photo of the piece so we can provide you with an estimate. Please visit our Care Guide here to learn ways to better care for your jewelry for next time!

 

Pricing

We are located in beautiful Waikiki Hawaii. All pieces are quoted in US dollars (USD).

 

Checkout

Pachulah offers an SSL checkout, which stands for Secure Sockets Layer. This is an internet protocol that uses advance technology to encrypt data. All personal & credit information supplied is transmitted through SSL, and then becomes encrypted and securely stored in our payment providers database. SSL also doubles as a verification that the e-commerce site you're shopping with is genuine.