FAQ

Shipping


For orders shipping within the USA and Canada, duties are included in the shipping fee. Taxes are applied based on the province, territory or state you're in. 

For all other international orders, you may be charged duties and taxes upon delivery. Pachulah has no control over these charges as they vary by country and order amount. Pachulah will not be held responsible for duties and taxes charged upon delivery.

Returns

To make a return, simply fill out this form & pack your jewelry in the mailer it arrived in. Be sure to follow the steps below to make sure you qualify for a return.


Only items purchased at full price are eligible for a return. 

Not eligible for a return include:
   • any items purchased on sale
   • any items purchsed with a coupon code
   • any custom pieces  
   • all earrings.

Please Note: If you attempt to return an item purchased at final sale (see list above) you will not be refunded. You will be responsible for the shipping charges to return the item back to you.


If we deem the piece worn or damaged in any form, your return will not be accepted and you will be charged a shipping fee to return it to you. 

If the return does not include the following in new condition, a $20 restocking fee will be deducted from the order:
   • item in new unworn condition 
   • original packaging in undamaged new condition


• There are no charges to make a return.
• Original shipping charges are non-refundable.
• Purchaser will be responsible for return shipping charges.


It will take 10-14 days for a refund to be credited back to your original method of payment.


Items purchased for pre-order are not eligible for return, exchange, or store credit. They are deemed final sale as they were made specifically for you.