SHIPPING POLICY

Free Shipping!

We are proud to offer free shipping on orders over $100! 

Logistics

All pieces are made to order. Please allow up to 1-3 days production time however  the majority of orders are fulfilled by our team in Waikiki HI within the same day the order being placed. Orders will be shipped within 1 business day after production. 

Transit Times

Please allow 3-5 business days for your order to arrive from the time your order has been shipped. 

Tracking Number

A tracking number will be provided with every order shipped. Once your order is shipped you will receive a shipping confirmation email with your tracking number. 

International Orders

International shipments may be subject to import taxes, duties and custom fees that are levied once the package reaches the country of destination, and are the responsibility of the recipient. *Please note we are now located in Hawaii, USA. Your order will ship from our Studio in Waikiki HI, USA.*

Additional Notes 

Please note, Pachulah is not responsible for any delays caused due to shipping service, especially during high volume seasons. 

Pachulah is not liable for any loss or damage to parcels that have been granted authority to be left unattended by the recipient. Please ensure there is a safe location for the parcel to be left if a signature release is authorised.

If the package is Returned To Sender, please note that you will be issued a refund however this refund will not include the initial shipping cost. You will be refunded the order subtotal, before shipping.