FAQ

What is Gold Vermeil?

Gold vermeil is a process of electroplating a thin layer of gold onto sterling silver. All of our gold vermeil is either 18k or 24k gold. 

What is Gold Plated?

Gold plating is a process of electroplating a thin layer of gold onto brass or copper. All of our gold plating is 24k gold. 

What is Gold Fill?

Gold fill is a thick layer of gold, bonded to a base metal (brass) using heat and pressure. Gold fill is an excellent alternative to a solid gold item as it is a fraction of the cost, but it acts the same as solid gold as it will not flake off or fade away. Wearing gold fill will not cause an allergic reaction nor will it turn the skin green. It is an economical alternative to solid gold while still having value. Strict regulations in the USA (from where we source our Gold Fill supplies) enforce that all gold fill must meet a standard of 1/20 gold. 

What is Druzy? 

Druzy is the name given to tiny crystals that have formed on a mineral. Most of our druzies are quartz, unless otherwise stated. We only use natural gemstones, none of our druzies are dyed, leaving them natural and one of a kind. Druzies are stunning in jewelry as they give such a beautiful, organic glittering effect to the piece. Care is needed when handing druzies with large crystal surfaces, if dropped the tiny crystals could potentially break off in places. 

Why is my jewelry not identical to the photo?

Due to the raw nature of our gemstones, no two are identical. Everything in pairs will be matched accordingly to the best of our ability. We order a vast array of colors in our stones, so as to keep each piece as unique as possible. Your new Pachulah jewelry has been crafted for you by hand, and no

How can I care for my jewelry?

Please see our Care Guide here.

Repairs?

Hey, accidents happen, and we totally get that. We are so happy to get your piece looking at good as new. Please email love@pachulah.com with your order number and a photo of the piece so we can provide you with an estimate. Please visit our Care Guide here to learn ways to better care for your jewelry for next time! Pachulah is not responsible for the shipping costs associated with repairs or alterations needed.